Alexandria, VA, March 5, 2015—“Overall patient satisfaction with care and evaluations of quality of nurse communications are not affected by the employment of supplemental (temporary or contract) nurses to permanent nurses, according to a new, first-of-its-kind study led by researchers at the University of Pennsylvania School of Nursing.” Satisfaction levels are assessed according to how patients would rate their hospital experiences or whether they would recommend their particular hospitals to loved ones.
“Patient satisfaction is a valid and vital component of quality of care,” said researcher Linda H. Aiken, Ph.D., RN, FAAN, FRCN, with the Center for Health Outcomes and Policy Research, University Pennsylvania. “This groundbreaking study helps debunk the myth that the use of supplemental nurses negatively impacts patient quality of care or satisfaction.”
Published in the March issue of the Journal of Nursing Administration, the study, “Hospital Employment of Supplemental Registered Nurses and Patients’ Satisfaction of Care,” analyzed cross-sectional data from registered nurses in 427 hospitals in four states that were linked to American Hospital Association data and patient data from the Hospital Consumer Assessment of Healthcare Providers and Systems survey developed by the U.S. Centers for Medicare and Medicaid Services.
“This study confirms that the use of supplemental nurses is a sound strategy for medical institutions to employ to maintain appropriate nurse to patient staffing levels and ensure high levels of patient satisfaction and patient care,” said Richard Wahlquist, ASA president and chief executive officer.
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About the American Staffing Association
The American Staffing Association is the voice of the U.S. staffing, recruiting, and workforce solutions industry. ASA and its state affiliates advance the interests of the industry across all sectors through advocacy, research, education, and the promotion of high standards of legal, ethical, and professional practices. For more information about ASA, visit americanstaffing.net.
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New Study Also Found Hourly Personnel Costs for Supplemental Nurses Efficiently Offset Permanent Nurse Overtime Costs The modest use of supplemental (temporary or contract) nurses is a cost-efficient strategy during temporary periods of patient census swings or short-term shortages of permanent nurses at large U.S. medical centers, according to a new study led by researchers… More ›
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Staffing firms and employees benefit from fewer workplace hazards and exposures, as well as fewer worker injuries, illnesses, and fatalities. Moreover, worker satisfaction, productivity, collaboration, recruitment, and retention all increase dramatically when employers promote and ensure safe and healthy work environments. The Employee Safety Best Practices and Operating Information documents pertain to: Staffing firms’ general… More ›
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