Presenter Bios

Teresa Carroll

Teresa Carroll, president, Oasis Outsourcing; former president of Kelly Services

Carroll is a transformative, dynamic business executive who brings extensive board experience and a proven track record of driving change and delivering results, including architecting multiple turnarounds and leading a $2 billion operating unit to sustained record-setting profits. Carroll has held several leadership roles, including simultaneously serving at Kelly Services as executive vice president; president of global talent solutions; and general manager of sales, marketing, and human resources. She was recently appointed president, of Oasis Outsourcing, a Paychex Company. Carroll’s board experience includes serving as a board member of Zovio, an education management and technology company, a board member of Bayada, a home healthcare company, and as a member of the Conference Board’s Labor Market Institute Advisory Board. Carroll earned a master of business administration degree from the University of Michigan. She is a member of the Society of Women Engineers and founding council member of Leadership in Action, Kelly Services’ business resource group for the development and advocacy of female leaders.

Stephen C. Dwyer, Esq.

Stephen C. Dwyer, Esq., senior vice president and chief legal officer, American Staffing Association

Dwyer is a leading authority on the legal and public policy aspects of staffing. He engages in and coordinates the association’s legal and public affairs activities and advises the staffing industry on labor and employment law and policy issues. He has testified before legislatures and regulatory bodies regarding, and written extensively and spoken widely on, the staffing industry. Before joining ASA, he was associated with the New York multinational law firm Chadbourne & Parke, as well as De Forest & Duer, a 100-year-old Wall Street firm. Dwyer is a member of the New York, New Jersey, Massachusetts, Virginia, and District of Columbia bar associations.

Eric Gregg

Eric Gregg, CEO and founder, ClearlyRated

With nearly 15 years of research experience in the staffing and recruiting space, Gregg and his team at ClearlyRated (formerly Inavero) have analyzed more than five million surveys with the goal of determining what drives success for staffing and recruiting firms. From trying to find, attract, and retain top flexible and permanent talent to delivering world-class service to the clients they serve, ClearlyRated’s research has influenced top staffing firms across the globe. ClearlyRated's popular Best of Staffing program turns actionable client and talent satisfaction surveys into credible online ratings and testimonials, recognizing the top firms on Gregg has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty, and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Jeff Harris

Jeff Harris, chairman and co-founder, ettain group

Harris is co-founder and chairman of ettain group, an information technology, health care IT, and digital creative talent solutions company with offices in North Carolina, Virginia, DC, Minnesota, Tennessee, and Texas. He is co-founder of the National Staffing Alliance and the IT Staffing Executive Roundtable. Harris also is a board member of IT-oLogy, a community organization devoted to influencing and promoting IT-related education. Harris is a member of the ASA board of directors.

Shane Jackson

Shane Jackson, president, Jackson Healthcare

Jackson is president of Jackson Healthcare, a family of 16 companies and 1,500 associates specializing in temporary and permanent health care staffing. He has also served as president of, Patient Placement Systems, and NextStart Capital. Jackson has been named among the 100 most influential people in the staffing industry by Staffing Industry Analysts and as one of the most accomplished young business leaders in Atlanta by the Atlanta Business Chronicle. He is an advocate for the power of business leaders as a positive force for people and the community—his book Fostering Culture addresses intentionally nurturing a values-led culture. Jackson serves on the board of Junior Achievement of Atlanta and the Goodman Institute. He is vice chairman of the health and wellness policy committee for the Georgia Chamber of Commerce, as well as the state’s goBeyondProfit business initiative that promotes the belief that giving back is good for business and good for Georgia. Jackson earned a master of business administration degree from Emory University, and a bachelor of business administration degree from Harding University. He and his wife reside in Alpharetta, GA, with their three children.

Mike Jacoutot

Mike Jacoutot, founder and managing partner, Butler Street

Jacoutot is the founder and managing partner of Butler Street. Prior to founding Butler Street, he spent the previous nine years as chief executive officer of Supplemental Healthcare and a national revenue cycle company. Staffing Industry Analysts has honored Jacoutot three consecutive years as a member of the prestigious Staffing 100 list of influencers. His strong process and management skills have delivered consistent operating results across multiple industries. Jacoutot is also the author of Become the Only Choice, which emphasizes a combination of consultative selling and process management techniques to enable salespeople to effectively sell the way customers buy. He earned a bachelor of arts degree in management.

Edward A. Lenz, Esq.

Edward A. Lenz, Esq., senior counsel, American Staffing Association

Lenz is one of the nation’s leading authorities on the legal and policy aspects of staffing. He joined ASA in 1989 as the association’s first general counsel and later, as senior vice president for legal and public affairs, was the industry’s chief legal and legislative strategist. Since passage of the Affordable Care Act, Lenz has led the industry’s advocacy efforts before Congress and the administration regarding how the ACA uniquely affects staffing firms. Before joining ASA, he was vice president and assistant general counsel for regulatory affairs with Kelly Services and chairman of the ASA legislative committee. In addition to his ongoing leadership role with ASA, Lenz also serves as senior adviser for employment, labor, and benefits to the law firm Mintz Levin Cohn Ferris Glovsky and Popeo PC.

Kelly Merbler

Kelly Merbler, principal, The Kelly Merbler Co.

As a Gallup-Certified Strengths Coach and John Maxwell-certified speaker, Merbler provides a wide variety of leadership and coaching services to individuals and corporate clients. The most popular and effective programs are StrengthsFinder team building workshops and Strengths Based Leadership development programs for many types of organizations. The Kelly Merbler Co. is a leadership consulting firm based in South Florida specializing in Strengths-based employee engagement and retention programs, culture building, keynote speaking, and leadership development programs. Prior to starting her coaching enterprise, Merbler spent 21 years as a regional executive with a global staffing organization, where she was responsible for hiring, developing, and building successful sales and operations teams. She is past president of the Florida Staffing Association.

Rachel Modrak

Rachel Modrak, partner, Staffing eTrainer

Modrak is a staffing industry trainer and consultant. She started her career in 1997, and throughout her 17-year tenure with CoWorx, she played a critical role in the operational strategy. She went on to work for Adecco as vice president of operations, where she supported a $350+ million division providing strategy in service for large clients, order fulfillment, and associate recruiting and retention. In 2017 she created Apex Staffing Consulting Group to provide strategic solutions that solve problems by improving strategy, training, and hiring.

Toby Malara, Esq.

Toby Malara, Esq., government affairs counsel, American Staffing Association

Malara, government affairs counsel, manages all staffing-related legislation and regulation on behalf of ASA and represents the industry’s interests before Congress and state legislatures. He provides government relations counsel to the association’s affiliated state organizations and regional councils, and directs political fund-raising activities through StaffingPAC, the ASA political action committee. Malara is a graduate of Georgetown University and received his law degree from Catholic University. He is a member of the Maryland bar association.

Joyce Russell

Joyce Russell, president, Adecco Staffing

Russell is committed to making the future work for everyone and has firmly established her reputation and passion for working with people and providing new opportunities for both employees and companies. In 1987, Russell joined Adecco as a branch manager in Charlotte, NC. From 2004–2018, she served as the president of Adecco Staffing U.S., leading the largest business unit of Adecco Group North America, with more than 450 branch locations, approximately 1,800 colleagues and a diverse portfolio of clients. In 2015, Staffing Industry Analysts named Russell in their Global Power 100—Women in Staffing list. Russell is a member of the ASA board of directors.

Brittany Sakata

Brittany Sakata, Esq., associate general counsel, American Staffing Association

Sakata is an experienced labor and employment attorney with more than 15 years of experience counseling and litigating matters on behalf of individuals and employers. She advises ASA members on labor and employment law and policy issues, including equal employment opportunity, wage and hour, and immigration law; occupational safety and health issues; and the U.S. National Labor Relations Board.

Carol Sankar

Carol Sankar, founder, The Confidence Factor for Women in Leadership

Sankar is a business consultant and the founder of the Confidence Factor for Women, which is a global executive leadership firm focused on inclusion initiatives for high-level women. Carol has been featured at TEDx, The Steve Harvey Show, Fast Company, Inc. magazine, Columbia Business School, and more. In addition, she is a contributor for Inc. and Entrepreneur magazines.

Linda Sasser

Linda Sasser, CEO, Impacting Leaders

Sasser is the founder and chief executive officer of Impacting Leaders, a leadership development and organizational growth firm that specializes in providing consulting, coaching, and training to individual leaders, teams, and organizations. Her enthusiasm for staffing and HR began more than 25 years ago as the small business owner of five Express Personnel Services locations in and around Austin, TX. With more than two decades of experience owning and operating multiple staffing franchised locations as well as serving as the sales and marketing executive for a staffing franchisor, Sasser brings a unique perspective in leadership through the lens of a veteran staffing professional.

Jessica Schaeffer

Jessica Schaeffer, senior director of marketing and communications, LaSalle Network

Schaeffer is senior director of marketing and communications at LaSalle Network, a national staffing, recruiting, and culture firm honored with more than 100 culture and revenue-based awards. Since joining the company eight years ago, Schaeffer oversees all of LaSalle Network’s marketing and branding initiatives. She has been quoted in Fast Company, Forbes, and Marketing News magazines, and has been featured on FOX Good Day Chicago, ABC Chicago, and WGN.

Leo Sheridan

Leo Sheridan, CEO and president, Advanced Group

Sheridan is chief executive officer and president of the Advanced Group, a staffing and outsourcing solutions provider with offices across the U.S. In 1988, Sheridan founded Advanced Resources, and as the firm quickly expanded he added additional businesses to create the Advanced Group. Today, the Advanced Group includes Advanced Resources, Advanced Clinical, the WunderLand Group, and Advanced RPO. A community-focused leader, when he’s not driving Advanced Group forward Sheridan is an active volunteer, board member, and advisor for both professional organizations and nonprofits—with a focus on diversity, gender equality, and underserved youth. He has provided leadership to a variety of professional organizations, including TechServe Alliance and the Young Presidents’ Organization. Sheridan is chairman of the ASA board of directors.

Shad E. Tidler

Shad E. Tidler, consultant, Lushin and Associates

Tidler brings a level of intensity, discipline, and contagious enthusiasm to his work and life, as well as a healthy appreciation for both challenge and change. Over the last 15 years, Tidler has worked in sales, business development, market strategy, rate negotiation and pricing management, contract negotiation, and operations in the transportation/logistics/supply chain industry in the U.S. and Asia. Over the past five years, Tidler has used his experience as a student and teacher to help business owners and their sales teams in various industries—including the staffing industry—fight through the challenges of managing and growing a strong sales pipeline. He works with sales teams by challenging their current mindset, techniques, and behaviors to build a high-growth sales organization. He knows how to loosen up the room and facilitate engaging sessions so that people walk away with a greater understanding of how to increase their sales potential and competitive advantage in the marketplace.

Dee Williams

Dee Williams, founder, Identifize Consulting

Williams is the founder of Identifize Consulting. She is passionate about sourcing, recruiting, and staffing, and understands the power of building strong relationships within niche circles. Identifize Consulting is the No. 1 resource globally for sourcing, recruiting and staffing, and training and coaching services for recruitment and staffing businesses.

Related Articles
ASA 2023 Staffing Operations Benchmarks Survey

ASA Workforce MonitorMore than three-quarters of employed U.S. adults (79%) are satisfied with their employers’ pandemic-related return-to-work plans. Download the infographic »

Stay Up-to-Date

Get the latest Covid-19 info & resources for staffing companies.

Follow ASA on the web