Metalskills, a leading staffing service in the metalworking field, is improving customer service and efficiency through technology investments. The staffing firm, which specializes in metal working jobs and careers, uses the most customizable staffing software available, TempWorks Software. The software integration has allowed Metalskills to improve its customer service and increase efficiency by systematically tracking information for customers, without charging them extra fees.

“When choosing a staffing software, we were impressed with all of the additional features TempWorks offered at no added costs,” said Natalie Allen, accountant at Metalskills. “We were thrilled to receive free monthly webinars that keep our staff updated on the new and existing functions available to help us be the best at what we do. TempWorks has allowed us to be more than a staffing firm to our clients — we’re maintaining positive customer experiences and creating lasting business relationships.”

Since partnering with TempWorks Software in 2012, Metalskills has used the software to revive relationships with customers, using the software’s ability to organize sales history and input customer contact notes from previous sales people and managers. These features have allowed the company to keep tabs on each customer, knowing which areas they need the most assistance with and where they’ve been taken care of. With TempWorks, Metalskills can open up a file on each individual client, see which team member made previous sales, and, through up-to-date records, evaluate how to better serve customers based on their individual, specialized needs.

“Our customers have been delighted that we now have the ability to pull up past invoices, check payment history, employee information and other miscellaneous details of their account so quickly and accurately,” adds Allen. “Now that we can set alerts for our customers’ various tasks and track each of them, it’s very valuable in ensuring that no customer is left behind.”

For more information on TempWorks, visit: https://www.tempworks.com/

About TempWorks:
TempWorks Software is an Eagan, MN provider of staffing software and payroll funding with 110 employees and 2014 sales of over $16,000,000. A proven technology partner in the USA for nearly 20 years, TempWorks is a family run business with a nimble management team.