Leadership and Culture Building—Focus on the Front Line to Improve the Bottom Line

April 07, 2020

Attend this Webinar

Apr 7, 2020 3–4 p.m. Eastern

Registration fee
Member Free
Nonmember $295.00

Brought to you by the ASA Women in Leadership Interest Group
Women In Leadership

Who Should Attend

Owners; managing directors; regional leaders; branch managers in the staffing, recruiting, and workforce solutions industry


It might seem like the natural choice, when a branch needs a manager, to promote your highest-performing salesperson—but that may not be the best move. Many times, companies promote for tenure rather than for talent, and it is costing them big dollars.

A Gallup survey found that companies may only choose the right candidate for the job 18% of the time. And selecting the wrong employee for branch manager increases the likelihood that the new manager will burn out, other employees will leave, customer service will suffer, and profits will drop.

During this webinar, Kelly Merbler will discuss how she transitioned from being a successful individual producer into a manager role. Hear about the mistake’s executives made along the way and find out how pitfalls can be avoided simply by investing in future leaders and setting them up for success.

During this webinar, attendees will learn:

  • What the difference is between “management” and “leadership”
  • How to be a leader employees want to follow, and how that can improve your firm’s profits
  • Tips for finding the right mentor for your development


Kelly Merbler, principal, The Kelly Merbler Co.

This webinar qualifies for 1.0 active hour of CE toward maintaining your ASA credential.
CE 1.0
This program is valid for 1.0 PDC for the SHRM-CP® or SHRM-SCP®