HCAHPS–Understanding How Your Staff Contribute to a Hospital’s BonusM



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In 2016, 40% of a hospital’s Medicare bonus is based on how staff interact with patients and their family as rated in patient surveys. Hear from Barbara McCann, chief industry officer at Interim Healthcare, as she reviews important bonuses that affect hospital staffing firm clients. McCann will cover tips that you can use with your temporary and contract staff to reiterate the importance of a quality patient experience as part of the care that they provide on a daily basis.

Health Care Section

During this webinar you will:

  • Understand the key areas of focus in daily care delivery that make the difference in HCAHPS survey ratings
  • Take three tips with you to use in daily care that make the difference in hospital ratings


Barbara McCann, chief industry officer, Interim Healthcare

New for ASA credential holders!

Starting with the May 10, 2016, live webinar, registered attendees who are ASA-certified will automatically see the earned CE hour added to their online CE status within three business days. You no longer need to submit earned hours from attending live ASA webinars on the CE submission form.

You must still submit your earned CE hours from any ASA On-Demand recordings and previous live webinars attended.

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