HCAHPS–Understanding How Your Staff Contribute to a Hospital’s BonusM


Health Care Section


In 2016, 40% of a hospital’s Medicare bonus is based on how staff interact with patients and their family as rated in patient surveys. Hear from Barbara McCann, chief industry officer at Interim Healthcare, as she reviews important bonuses that affect hospital staffing firm clients. McCann will cover tips that you can use with your temporary and contract staff to reiterate the importance of a quality patient experience as part of the care that they provide on a daily basis.

During this webinar you will:

  • Understand the key areas of focus in daily care delivery that make the difference in HCAHPS survey ratings
  • Take three tips with you to use in daily care that make the difference in hospital ratings


Barbara McCann, chief industry officer, Interim Healthcare

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