Unlocking ROI: Maximizing Your Client and Talent Experience Initiatives

Overview

Presented by:

Highlights

To achieve the highest return on your investments, you need to improve the customer experience for your clients as well as for talent. This interactive webinar will focus on the perspectives of industry leaders and offer guidance on how you can understand and enhance the client and talent experiences at your staffing firm.

Moderator Eric Gregg of ClearlyRated, an ASA corporate partner, will speak with panelists representing Best of Staffing award-winning firms—Jenifer Lambert, chief strategy officer, Terra Staffing Group; Darin Stevenson, vice president and principal, Apex Systems; and Chris Sund, president and chief operating officer, Uniti Med. They will candidly share the lessons they learned while implementing client and talent experience initiatives.

This session will be fueled by audience participation, allowing you to pose questions and actively engage in the discussion on key topics.

During this webinar, attendees will learn

• How to identify the essential components for launching a successful client experience or talent experience initiative
• How to navigate common missteps and pitfalls to maximize your impact
• Actionable strategies for translating feedback into meaningful actions that drive positive change
• How to effectively measure and prove the ROI of your client and talent experience initiatives

Presenters

Eric Gregg

Founder and Chief Executive Officer, ClearlyRated

Gregg founded ClearlyRated, bringing his expertise in marketing and quantitative analysis to some of the nation’s top professional service organizations. Since its founding, ClearlyRated has sustained double-digit growth by actively partnering with firm leaders and managers to find answers to critical issues of satisfaction and retention.

Jenifer Lambert	Darin Stevenson	Chris Sund
Chief Strategy Officer at TERRA Staffing Group	Vice President, Principal, Apex Systems	President & COO, Uniti Med