ASA Leadership Training Series Part Two: Building Relationships With Emotional IntelligenceM



We’ve all been in situations where we responded to challenging events quickly and intensely, and later wished we had taken a different approach. You can learn how to respond to stressful situations calmly, in a productive way, so you can achieve the best result.

Daniel Goleman popularized the term emotional intelligence (EI), also known as emotional quotient (EQ). It refers to the ability to recognize, understand, and manage our emotions and to recognize and understand the emotions of others. Many experts believe it is a better predictor of success, quality of relationships, and overall happiness.

Emotional intelligence can help you build strong relationships at work, enhance your performance, boost your resilience, and reduce stress. In this webinar, learn what EQ is and why it’s a skill that’s so critical in today’s workplace.

During this webinar, attendees will learn

  • What role emotions play in EQ
  • What are some common misconceptions about EQ
  • Four key tactics for building your EQ
  • How to identify triggers that may hijack your performance
  • Techniques for building and strengthening collaborative relationships


Gemma Leigh Roberts, executive coach, director and psychologist, Kona Coaching

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