Developing Client Partnerships Using Novel Customer Service TacticsM

Overview

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Highlights

A business is only as good as the clients it serves. To be successful, a staffing firm should go beyond one-time projects and provide value to clients on a consistent, ongoing basis.

Learn customer care best practices to strengthen existing relationships with candidates and clients, while maximizing average lifetime customer value, increasing client referrals and forming strategic partnerships for lasting competitive advantage. You can convert prospects to leads, to first-time customers, to repeat customers to raving fans.

During this webinar, attendees will learn:

    • Begin with your own culture
    • What customers want and what they receive
    • How to take a consultative approach
    • Five levels of client need
    • How to achieve true partnership
    • How to maximizing the customer experience

How to hire for specific attributes

Presenter

Ethan Chazin, president and founder, the Chazin Group LLC

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